Store Policies

At Pets at Heart Boutique, our top priority is to provide support for you and your beloved furry companion(s). With our tagline “You are loved,” we want to assure you that we are always available to assist you. Our mission is to offer a fair, fulfilling, and delightful shopping experience to all our customers. We are committed to conducting our business with integrity and upholding our values, as we believe that exceptional service leads to satisfied and loyal customers. To learn more about our store policies, kindly refer to the information provided below. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help.

Shipping and Delivery

FREE SHIPPING ON ORDERS OF $125 OR MORE

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–3 business days of receipt.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

** Free shipping on orders of $125 or more.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

International Shipping Policy

Customs, Duties, and Taxes

Pets at Heart Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

We will contact you if there are specific shipping policies for your country.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Pets at Heart Boutique will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Email us at loveandsupport@petsatheartboutique.com

In the unfortunate event that your package is stolen, we will do everything we can to assist you. This may include replacing the stolen item.

Returns and Refunds

Hello pet parents! While we hope you love everything you get from us, we know sometimes an item just doesn’t work out for your pup. We want you to be happy with your purchases and so we want to offer you a flexible return policy.

OUR 30 DAY LIMITED WARRANTY

All products come with a FREE replacement warranty for 30 days from purchase if your purchase does not match the description or if the item is defective. Please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at loveandsupport@petsatheartboutique.com – we will replace or refund your purchase after confirmation.

* PLEASE NOTE: This policy does not cover improper usage and/or abuse, accidental damage, water damage, worn or washed items, or any abuse of the purchased product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exceptions / Non-returnable merchandise

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), toys (we can’t guarantee the longevity of toys) and personal care goods (such as shampoos).

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, contact us at loveandsupport@petsatheartboutique.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ** Please note – if you’ve received the wrong item, the item was damaged or if there is a manufacture defect, we will send you a return label so that you do not have to pay for shipping for the returned item.

Warranty at Pets at Heart Boutique

Our Policy

Some products listed on the site have a warranty. These are listed with the product. If you have any questions, please don’t hesitate to contact us!

**Please note that like all human accessories, dog accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their pup to wear.

Privacy Policy

Trust Us with Your Information

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
To improve customer service
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.

All direct payment gateways offered by Square and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal Information from children. If you are the parent or guardian and believe your child has provided us with personal Information, please contact us at loveandsupport@petsatheartboutique.com to request deletion.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Here is the list of the most used cookies in WooCommerce:

Woocommerce_cart_hash: Assists WooCommerce in determining when the cart contents/data change.
Woocommerce_items_in_cart: Assists WooCommerce in determining when the cart contents/data change.
Wp_woocommerce_session_: Provides a specific code for each user to recognize where to look in the database for each client’s cart data.
Woocommerce_recently_viewed: This script is responsible for the Recently Viewed Products widget.
store_notice[notice id]: Enables customers to opt-out of the Store Notice.
Woocommerce_snooze_suggestions__[suggestion]: If activated, allows dashboard customers to reject Marketplace suggestions.
Woocommerce_dismissed_suggestions__[context]: If activated, count of recommendation rejections.
Tk_ai: Stores an anonymous ID that is created randomly. If enabled, this is only utilized within the dashboard (/wp-admin) section and is used for traffic tracking.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

If you don’t want us to process your data anymore, please contact us at loveandsupport@petsatheartboutique.com or send us mail to: 2638 Ambience Lane, Castle Rock, CO 80109. Also, you can let us know if you want to access, correct, amend or delete any personal information we have about you.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

YOUR ACCEPTANCE OF THE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Last edited on 3/19/2023